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Operating at The Top End towards Total Customer Success

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Harassment and Hell in Healthcare : From the Crucibles of     JPS Customer Value Academy Just Plain & Simple  ..... Helping Create Customer Value I realize that this piece is quite long, but really ......Read more

My Experiments with Customer Service Part V ….. The ‘Just Plain & Simple’ Logic : From the Crucibles of JPS Customer Value Academy  Just Plain & Simple                                                       ..... Helping Create Customer Value The Indian Optician, July-August, 2010 Issue A lot of communication designed for ......Read more

People Power in Retail ….. What, Why and How ? : From the Crucibles of JPS Customer Value Academy Just Plain & Simple ..... Helping Create Customer Value Progressive Grocer, March 2011 Issue Why Right People : An owner is fully ......Read more

Retail’s Forgotten Basics : Progressive Grocer, April 2011 Issue “Shopping is an addiction”, as they say and ”shopping is cheaper than seeing a psychiatrist” !! Whatever be the level of ......Read more

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There are two ways of constructing a software design. One way is to make it so simple that there are obviously no deficiencies. And the other way is to make it so complicated that there are no obvious deficiencies. – C.A.R. Hoare

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