Category Archives: Customer Service

Strategy, Communication and Values : Alignment in Execution

Wheel AlignmentJust as your car runs more smoothly and requires less energy to go faster and farther when the wheels are in perfect alignment, you perform better when your thoughts, feelings, emotions, goals, and values are in balance. 

 

I used to own a relatively premium brand of car. Good branding and technology focus !! However, fewer service centers (a function of numbers I thought) made access inconvenient. I finally switched due to the company’s apathetic approach to after sales service.

So I settled in for a ‘less’ premium brand. My Justplainandsimple™ decision was based on the company’s strong communication on ‘Customer Orientation’, ‘Trust’ and the assurance of a huge service network. The experience of regular initial free service, with pick ups and drops by the very ‘competent’ service centre, was quite satisfying, I must say. Continue reading →

Loading

Strategy and Courage

Of all the Values that are important in the play of Strategy, Courage ranks extremely high. It is the ability to take a stand and to have the strength to do something in the face of adversity, challenge and pain.

images (16)In the run up to Strategy, even before a Strategy is put in place, one has to have strong conviction in an idea, thought, mission, vision and/or intention. Needless to say, due diligence must be done in evaluating all scenarios and alternatives.

But once all deliberations are done and a course of action is determined to be wise, never discredit your judgement. Stand squarely behind your strategy and decision.

Course correction, basis midway changes, however, is a wise thing to do. Flexibility, not rigidity, is a characteristic of the Courageous. The virtue of honesty, truthfulness and a courageous recognition of reality combine into one of the most important virtues ….. Integrity.

images (15)There will be people who misunderstand intentions and actions and condemn, but if, as per your judgement and wholistic assessment, you are doing ‘The Right Thing’ and ‘The Right Way’, there is nothing to fear.

Take a stand !!

 

 

 

Loading

Strategy and Confidence !!

images (13)

Strategy makes the difference between a successful company & a failure ? The word has its origins in Greek :

‘Strategia’ = “generalship”

‘Stratos’ = “army”

‘agein’ = “to lead”.

In military science, strategy refers to the large scale plan for how the generals intend to fight & win a war. Strategy is about making choices to have A Winning Proposition to not only preserve resources, but leverage & multiply ….. in the Creation of Value ….. (in the same order as below) :

  • To Create Value for customers
  • To Build ROI for organisation

A Unique ‘Causal’ relationship exists between ‘Strategy’ and ‘Confidence’. The approach to Strategy has to be with full confidence ….. in one’s intentionality, in capability, in execution, in insights, in people…..

….. And deep insights, robust strategy, capable team ….. in turn lead to Confidence !!

Confidence is contagious & so is lack of confidence & a customer (as well as your enemy) will recognize both.

Confidence-Graphic

General Patton, having studied in detail and read his opponent Rommel’s book, exclaims after scoring over Rommel in battle “Rommel, you b******, I read your book !!”

A quote from General Patton captures the ‘Strategy – Confidence’ correlation beautifully : “A man must know his destiny. If he does not recognize it, then he is lost. By this I mean, once, twice, or at the very most, three times, fate will reach out and tap a man on the shoulder. If he has the imagination, he will turn around and fate will point out to him what fork in the road he should take, If he has the guts, he will take it.”

_________________________________________________

Working Together with You to Facilitate Realisation

of Your Business, Professional and Personal Potential

_________________________________________________

 

 

Loading

How can an Organization ‘Come Alive’ !? Simple Consulting/Learnings from a Cell can help !!

From ‘The Crucibles’ of Justplainandsimple™ Consulting …..

Simplest form of life is a single cell.

It is also works like an organization !? It has a Mission for its Existence and Structure (nucleus, cytoplasm, mitochondria …..) with well defined roles, relationships and boundaries

What makes it alive is the way it organises its ‘life’ processes …..

–       Each part works for development,  maintenance and regeneration of other parts and of the cell as a whole ….. collaboration

–       This is a self perpetuating creative activity of the cell ….. continuity

–       It interacts with the environment outside its boundary and ‘adjusts’ internally while maintaining its structure and integrity ….. fluidity and learning

If these are built into the DNA of today’s organizations, it can ‘breathe life’ into so many organisations that can ‘Come Alive’ !!

Justplainandsimple™ Consulting Pvt. Ltd. | Business Consulting and Executive Coaching

Website : www.justplainandsimple.com/

Linked In : http://in.linkedin.com/in/jpsingh55

Facebook : www.facebook.com/justplainandsimple

Twitter : @jpssimple

Loading